Terms and Conditions

DELIVERY POLICY

Any orders for deliveries within Malaysia must be received at least 24 hours before the time of delivery. All orders received through our online ordering system will be delivered within 14 working days. However, due to incomplete or incorrect details in orders, recipient(s) not present at delivery location or other unforeseen circumstances, deliveries will be delayed or be not possible.

Orders for weekends or special occasions such as Valentine’s Day, Mother’s Day, festive celebrations, etc are to be received at least 48 hours earlier and the ordered items will be delivered on the next working day.

Any orders that are above 1kg will be levied additional delivery charges.

Apart from the above, we will undertake special requests for urgent deliveries on a case-to-case basis. Please call us at 03-21629178 for such requests before you place an online order.

 

RETURN POLICY

Should there be any problems with the products purchased, kindly immediately notify us upon receipt of the items. However, we reserve the right to refuse a return request if we are not informed of your intention for returning the products.

Returns will only be automatically accepted if the products delivered are damaged, incorrect or if there was an error on our part. We will replace the product immediately if the above conditions are met.